For any questions about our policies, please contact us and we’ll get you the information you need.

Natural Wood Products

Most furniture today is made from uniform materials like plastics, composites, or tiny shredded pieces of wood fibers. Even things that look like real wood, probably are not made of solid wood.  Products made from real wood are not uniform. Knots, grain patterns, color changes, and texture variations are all things we celebrate when building with real wood!  Our build processes are accomplished by hand using various wood working tools.  Our products are each unique and not manufactured on a robotic assembly line.  With natural wood, there will be variations in wood color and grain pattern from what is shown on the listing. The color you see on your screen also varies depending on the device you are using to view the listing. This means that the pictures on each listing should be used to reference design, not wood color and/or grain pattern.

Processing Time

Our typical processing time is 3-5 business days from the date of your order, but may vary depending on the season.  We will do our best to notify you if the processing time on your order will take longer.  This processing time does not including the time taken by the shipper to deliver the item to you.

Sales/Returns/Refunds Policy

Except for personalized items, if you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. Please note that a restocking fee of $25.00 will be applied to your refund, unless the item received is incorrect or damaged. We CANNOT offer refunds for personalized items, unless the item received is incorrect or damaged.

To return or exchange an item, please contact us using our online form here.  Upon receipt of your request, we will contact you via email with return / exchange instructions.

All sales on custom-made items are final. This includes personalized items or “built-to-order” furniture. Our goal is to make you happy with your purchase, so let’s communicate and solve any issues together!  In order to keep prices low and maintain inventory, all sales on any “pre-buy” items are final. Again, good communication is the best tool for resolution here if you have an extenuating circumstance.

Post Road Woodworks is not responsible for any damage to the product after the items have been released from our warehouse or our delivery vehicle(s). If something gets damaged during a third-party freight delivery, the customer will find making an insurance claim with the delivery company, then reordering the item(s) as the best route forward.

Personalization

Post Road Woodworks is not responsible for any misspelled words, typos, or similar grammatical errors submitted with an order. The submitted text will be used to personalize each item – we check spelling on each item at least 3 times before packaging.

If the wrong text is submitted with your order, please contact us ASAP!  We will do our best to make necessary changes to a submitted personalization order (mistakes happen!) but we cannot guarantee your request for any changes submitted more than 12 hours after the order was originally submitted.

We will not personalize any item using words of profanity, hate speech, overtly sexual messages, or any other language deemed inappropriate (at the sole discretion of Post Road Woodworks). In the event we deem a personalization option is in violation of this policy, we will contact the customer for an alternative option or cancel the order and issue a refund.

Warranty

Products shall be covered by the terms of this agreement. The warranty coverage shall be the following: (i) the warranty period set forth therein shall run for one (1) year following Post Road Woodworks’ shipment of any Product to its customer; (ii) Post Road Woodworks shall warrant the Product against defects in material and workmanship under normal use and service and shall repair or replace at its cost any defective Product, or issue a credit or refund, as the case may be, based on the purchase price paid therefore; and (iii) Post Road Woodworks shall pay (or refund the amount of) all freight and shipping charges for any defective Product returned.

Website Use

By using www.postroadwoodworks.com [the “website”], you agree to the terms of this Privacy Policy. Because we gather certain types of information about and from you. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline. Please read the complete Privacy Policy below, as well as our Terms of Use.

INFORMATION WE COLLECT

You can visit our website, read materials, and browse the website’s contents without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.

We may collect personally identifiable information that you enter on the website or otherwise volunteer to us (such as your name, email address, credit card number, home address, phone number, and/or similar information), when you contact us to, among other things, make purchases or request information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future experiences for you, improving our operations, and communicating with you.

We use collected information to evaluate and administer our website, fulfill your requests, respond to any future problems, such as difficulties in navigating our website or accessing certain features, and to gauge user trends. As in any transaction, when you purchase product, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction.

Personal information is available to us and the technical and fulfillment agents, partners and consultants who make our website available to you. Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and other third parties may have access to personally identifiable information in the course of making our website and its contents available. All companies working for and with us must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law. We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.

COOKIES

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies” and we obtain certain types of information when your web browser accesses our website or advertisements and other content served by us or on our behalf on other websites. We may also automatically collect your Internet Protocol and referring website addresses, browser type and domain name. This information helps facilitate your online experience on our website. We use “cookies” to track usage patterns on our Website and to control the display of ads, as well as to offer other functionalities. You can turn off cookies, but that will affect your online experience.

Your web browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a web site. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best and make it easier to use our Website. You have the ability to accept or decline cookies by modifying your browser. Our Website is viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you.

SECURITY OF YOUR PERSONAL INFORMATION

You may unsubscribe to any of our online email updates by following the unsubscribe instructions in the body of any email message. We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by email for up to 10 days.  We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy. Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis.

OUTSIDE THE UNITED STATES

Our website and the servers that make this website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this website. Any information you provide in subscribing to our website or registering or ordering at our website will be transferred to the United States. By visiting our website and submitting information, you authorize this transfer, processing and use.

PRIVACY POLICY UPDATES

We will occasionally update this Privacy Policy as necessary to protect our users and to comply with a changing environment. We recommend that you check the Privacy Policy when you visit our Website to be sure that you are aware of and understand our current policy.

Last updated: April 4, 2024

CONDITIONS OF USE

If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of New York. If you have any concern about privacy at our website, please contact us with a thorough description, and we will try to resolve it. As our business changes, our Privacy Policy and Terms of Use may change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We will not materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected user.

CHILDREN’S PRIVACY

We are strongly committed to protecting the safety and privacy of children who visit our website. We do not knowingly collect personal information online from children under 13 and have adopted techniques to ensure compliance with this Privacy Policy and the Children’s Online Privacy Protection Act of 1998 (“COPPA”). COPPA and its accompanying regulations under United States federal law protect the privacy of children using the Internet. Our Website includes content that we believe to be unsuitable for children under 13 and which are not necessarily monitored. We encourage all parents to talk to their children about online safety and to monitor their children’s use of the Internet.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or our privacy practices, please contact us here.